Customer Care Executive (Healthcare Telemarketing)

Join Easmed as a Customer Care Executive (Healthcare Telemarketing) and play a pivotal role in enhancing patient experiences by providing exceptional support and education on sleep therapy devices. This is a unique opportunity to combine your passion for customer service with cutting-edge healthcare technology. Based in the vibrant city of Canggu, you'll be part of a dynamic team dedicated to improving sleep health in Bali.

As a Customer Care Executive, you'll be the first point of contact for patients and healthcare providers, ensuring they have all the information they need to make informed decisions about their sleep therapy. You'll use tools like CRM systems and telecommunication software to manage interactions, track patient progress, and provide personalized support. This role offers a fantastic chance to grow your career in the healthcare industry while making a real difference in people's lives.

Easmed is a leading provider of sleep therapy solutions in Bali, known for its commitment to excellence and innovation. With a team of dedicated professionals, Easmed is at the forefront of transforming sleep health in the region. If you're looking for a challenging and rewarding role in a supportive environment, Easmed is the place to be.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to patients and healthcare providers through phone calls, emails, and chat.
• Educate customers about sleep therapy devices, benefits, and usage instructions.
• Manage and update customer records using CRM systems like Salesforce or HubSpot.
• Track patient progress and follow up to ensure they are achieving their sleep health goals.
• Collaborate with the sales and marketing teams to promote Easmed's products and services.
• Handle customer inquiries and complaints professionally and efficiently.
• Stay updated with the latest developments in sleep therapy and healthcare technology.
• Participate in team meetings and contribute to the development of customer care strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or healthcare telemarketing.
• Proven ability to handle high volumes of calls and manage customer interactions effectively.
• Excellent communication skills, both written and verbal.
• Strong knowledge of healthcare terminology and sleep therapy devices.
• Familiarity with CRM systems and telecommunication software is a plus.
• Ability to work independently and as part of a team.
• Good problem-solving skills and a customer-centric approach.
• Bachelor's degree in a related field is preferred but not mandatory.

🛠️ Keahlian

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