Digital Customer Care Specialist - Bali (Remote)

Join Mitracomm Ekasarana as a Digital Customer Care Specialist and become the voice of our brand across social media platforms. In this dynamic role, you will engage with customers on Instagram, Facebook, X/Twitter, TikTok, WhatsApp, and other digital channels. As part of our dedicated team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will help shape our digital customer experience, ensuring our brand's voice resonates with our audience. This is your chance to make a real impact in the world of digital customer care.

In this role, you'll be the first point of contact for our customers, addressing their queries and concerns with professionalism and empathy. You'll use tools like Hootsuite, Buffer, and Meta Business Suite to manage our social media presence, and Zendesk or similar CRM tools to track customer interactions. Your daily tasks will include monitoring social media channels, responding to customer inquiries, and creating engaging content that aligns with our brand's values.

At Mitracomm Ekasarana, we're committed to fostering a culture of continuous learning and growth. As a Digital Customer Care Specialist, you'll have the opportunity to develop your skills in digital marketing, customer service, and social media management. We offer a competitive salary of IDR 5,000,000 - 8,000,000 per month, along with benefits such as health insurance, professional development opportunities, and a vibrant work environment.

📋 Tanggung Jawab Pekerjaan

• Engage with customers on social media platforms, providing timely and accurate responses to their inquiries and concerns.
• Monitor and manage our brand's social media presence using tools like Hootsuite, Buffer, and Meta Business Suite.
• Track and analyze customer interactions using CRM tools like Zendesk to identify trends and areas for improvement.
• Create and curate engaging content that aligns with our brand's values and promotes our products or services.
• Collaborate with the marketing and customer service teams to ensure a cohesive and consistent customer experience across all channels.
• Stay up-to-date with the latest trends and best practices in digital customer care and social media management.
• Provide regular reports on customer feedback, social media performance, and other relevant metrics.
• Participate in team meetings and contribute to the development of strategies to enhance our digital customer care efforts.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 2 years of experience in digital customer care, social media management, or a related role.
• Proficient in using social media management tools like Hootsuite, Buffer, and Meta Business Suite.
• Familiarity with CRM tools like Zendesk is a plus.
• Excellent written and verbal communication skills in English and Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Creative thinker with a passion for engaging content creation.
• Ability to work collaboratively in a team environment.

🛠️ Keahlian

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